Return & Refund Policy

At Charisma Clothing Boutique, your satisfaction is our main priority. We understand that sometimes products may not meet your expectations. Therefore, we have established a straightforward and customer-friendly return policy to ensure a hassle-free experience.

Return Window:

You have 30 days from the date of delivery to initiate a return request. Any requests made after this period may not be accepted.

Eligibility Criteria for Returns:

To qualify for a return, the item must meet the following conditions:

• Condition: The product must be in new condition.
• Usage: Items must be unworn, unwashed, and unused.
• Packaging: The item must be in its original packaging with all tags, labels, and accessories included.
• Hygiene Notice: Due to the nature of clothing products, items that show signs of wear, stains, perfume, or damage may not be eligible for return.

Steps to Request a Return:

Contact Us:
Please email our support team at support@charismaclothingboutique.us with your Order Number and the reason for the return.

Authorization:
Once your request is reviewed and approved, we will provide return instructions.

Ship Back:
Pack the item securely and ship it back following the provided instructions.

Return Shipping Costs:

We believe in fairness regarding shipping costs:

• Our Mistake (Defective/Wrong Item):
  If the product is defective, damaged upon arrival, or if we sent the wrong item, Charisma Clothing Boutique will cover all return shipping costs.
• Customer Choice (Change of Mind):
  If you are returning an item due to sizing issues, ordering the wrong product, or simply changing your mind, the customer is responsible for the return shipping charges.

Restocking Fee:

We do not charge any hidden fees. There is $0.00 Restocking Fee on all eligible returns.

Refund Process:

Inspection:
Once your returned package arrives, our team will inspect the item to ensure it meets our eligibility criteria.

Notification:
You will receive an email confirmation once the inspection is complete.

Processing Time:
If approved, your refund will be processed and a credit will be applied to your original payment method within 5–7 Business Days.

Sale Items:

Items purchased on sale or clearance may be non-returnable or subject to different return conditions.

 

📞Contact Information for Returns

Shop Name: Charisma Clothing Boutique

• Email: support@charismaclothingboutique.us
• Phone: +1 410 745 0352
• Store Location: 114 S Talbot St, St Michaels, MD 21663, United States

Store Business Hours:

• Saturday: 10 AM – 6 PM
• Sunday – Friday: 10 AM – 5 PM

• Response Time: We respond within 24 hours.